Information We Collect

When you reach out to us for cybersecurity support, we collect information that helps us serve you better. This includes basic contact details like your name, email, phone number, and company information. We also gather technical information about your systems during security assessments and ongoing support.

• Contact information you provide directly through forms or phone calls
• Technical system data during security evaluations and updates
• Communication records from our support interactions
• Payment information processed through secure third-party providers
• Website usage data through standard analytics tools

We don't collect personal information without your knowledge. Everything we gather serves a specific purpose in delivering cybersecurity services or maintaining our business relationship with you.

How We Use Your Information

Your information helps us provide effective cybersecurity support tailored to your needs. We use contact details to communicate about services, send security updates, and coordinate support appointments. Technical data helps us understand your current security posture and recommend appropriate improvements.

We might use aggregated, anonymous data to improve our services or understand industry trends, but this never includes personally identifiable information. Think of it as learning from patterns without compromising individual privacy.

Data Security and Protection

As a cybersecurity company, we take data protection seriously—it's literally what we do for a living. We use industry-standard encryption for data transmission and storage, maintain secure servers with regular updates, and limit access to your information on a need-to-know basis within our team.

Our security measures include encrypted communications, secure file storage systems, regular security audits of our own infrastructure, and comprehensive staff training on data handling best practices. We follow the same security standards we recommend to our clients.

While we implement strong security measures, no system is completely foolproof. We commit to promptly notifying affected clients if any security incident occurs that might impact their personal information.

Sharing Information with Third Parties

We share information only when necessary to provide our services or comply with legal requirements. This includes trusted partners who help deliver cybersecurity solutions, payment processors for billing, and cloud service providers who meet our security standards.

• Cybersecurity software vendors for license management and updates
• Payment processing companies for secure transaction handling
• Cloud infrastructure providers with appropriate security certifications
• Legal authorities when required by law or to protect our business interests

All third-party partners sign agreements requiring them to protect your information according to strict standards. We regularly review these relationships to ensure they maintain appropriate security practices.

Your Rights and Choices

You have several rights regarding your personal information. You can request to see what data we have about you, ask us to correct inaccurate information, or request deletion of your data when our business relationship ends.

Access: Request a copy of personal information we maintain about you. We'll provide this within 30 days of your request.

Correction: Ask us to update or correct inaccurate personal information. We want our records to be accurate and current.

Deletion: Request removal of your personal information when it's no longer needed for business purposes, subject to legal retention requirements.

Communication preferences: Opt out of marketing communications while still receiving important service updates and security notifications.

Data Retention

We keep your information only as long as needed to provide services and meet legal obligations. Contact information and communication records are typically retained for three years after our business relationship ends, while technical documentation may be kept longer for security continuity.

Payment records are retained according to accounting requirements, usually seven years. System logs and security incident reports may be kept longer to maintain historical security context and comply with industry regulations.

When retention periods expire, we securely delete or anonymize information so it can no longer identify you personally. This process follows secure data destruction protocols appropriate for cybersecurity businesses.

Cookies and Website Data

Our website uses standard cookies to improve your browsing experience and understand how visitors use our site. These include essential cookies for website functionality, analytics cookies to understand traffic patterns, and preference cookies to remember your settings.

You can control cookie settings through your browser preferences. Blocking certain cookies might limit some website functionality, but won't prevent you from contacting us or accessing basic information about our services.

We don't use tracking cookies for advertising purposes or share website usage data with advertising networks. Our analytics focus on understanding how to improve our website's usefulness for potential clients.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our services, legal requirements, or business practices. When significant changes occur, we'll notify current clients via email and post the updated policy on our website.

Minor updates for clarity or legal compliance may be made without individual notification, but we'll always maintain the effective date at the bottom of this policy so you can see when changes were made.

We encourage you to review this policy periodically, especially if you're a long-term client. Understanding how we handle your information helps maintain the trust that's essential to effective cybersecurity partnerships.